Tuesday, May 31, 2005 at 00:27
Great Bruce! Thanks for the input..! But I speak for the Management at
Bushtracker, and on any contentious issue I have 4 to 6 others in the Office read my responses before I submit them; including the approval of the other Director !!! And I must say, that we have heard that kind of remark about others in the office here as well... Tracy gets his share, Peter gets his share, and others.. And if you have any impossible ideas like demanding a hydraulic drive system added to your caravan that couples to the vehicle to push the vehicle though bogs(happened), or demanding a massive slide out in an off-road van that cannot be made structurally sound or dustproof (happened), or a 20’ layout jammed into a 16’ van (happened), we are not going to pander you and tell you what you want to hear either… !!! Sometimes within the "Science of Something", there is only the answer of what works or is possible. Sometimes people do not like the answers they get when it is not what they want to hear. I am not a sales person, I tell it like it is. I am the fastest typist so carry the brunt here as well...
Sometimes we cannot get a win, and I unfortunately am the final stone wall if others cannot get the message through here in the office.. So I suffer for it..... Here are some examples: I have heard we are “Hard to Deal With” with, when we would not deal the price down to what they wanted to pay… I have heard we “Do Not Listen” when we could not get Her layout choice of 24 feet fit into his towing maximum choice of 20’. I am “Arrogant” when we were too expensive and they could not afford it.. I am “Difficult” if we cannot do something impossible they Demand… We sometimes "Just Do Not Listen" when we cannot resolve a personal issue between two others about size of van or tow vehicle or something. I am sorry Bruce, but the unfortunate fact is that you cannot please them all, no matter how hard you try. But I am so terrible, that we are still Australia’s Best Off-Road van, and still stayed Booked way out… We do try our best to do the right thing by everyone… But, sometimes you cannot please everyone no matter how hard you try… I also have a lot of people that do like how we operate, and we have built 32 second vans for people in just the last few years… Hey, sometimes I have to just be blunt…. And sometimes we are having a horribly busy day, and I am not as sensitive as maybe I should be... Hey! It happens to us all !!! I would not make a good Politician. And because some people do not get their way on things, I am to blame...
Somebody has to wear it, and with that negative vocal few, I am the one in front that bears the brunt of it all... But overall, I think our
Bushtracker Owners are happy, and they sell our vans for us. "But you cannot please everyone"... I will go with the 98% or 99% that are happy and selling our vans for us...
And we will continue to help as long as we are welcome in the
BOG.... Unfortunately the vocal few are motivated to oppose us as they have an axe to grind for one reason or another... While the majority are happy just to ignore them, and I will go with the Majority... But thank you for your input... Exception, I do not "preach", only give the results of our accumulated full time research of the Company as a whole...
Kind regards, Steven T. Gibbs, Director
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