Friday, Aug 19, 2005 at 04:41
Hi Folks,
I would like to enlighten all to the unfortunate situation we have been placed in with Darren's van. Darren supplied us with a Tv arm to install When installed, we found it simply did not have adequate flexibility to work properly in this environment.
After consultation with Darren, the decision was made to use our normal swingarm that we knew operates perfectly. Unfortunatly the mounting spacings and the geometry of the arm required us to cover the small holes and realign the base. We felt a small matt black powder coated plate, the same colour and texture of the arm would be cover the holes and allow for the slight realignment. This has now given us the idea of using these plates on all swingarms in the future as it provides a stronger mounting base.
The mistake we made was we did not make clear to Darren the discrepencies between the two mounting systems and the subsequent need for the cover plate. We appologise for this.
Sound in Motion spend a lot of time researching and testing products for use in this market. We use and recommend a range of products that have been proven to work. We have Daniel and Andrew, the most dedicated technicians who are absolutely passionate about their involvment with
Bushtracker and the needs of their customers. So as you can see we take this situation very seriously.
Darren has put a lot of effort in making this van something very special and we are partners with him to have this experience maximized.
Regards,
Brian Bugenhagen. Sound in Motion.
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