Saturday, Jun 20, 2009 at 20:04
Hi Tank,
We have travelled some of the worst roads in this country as the majority of Members here have. Some are considered caravan killers. Last year we went out through Cameron Corner, across the Strzelecki and up to Innamincka and then out to Coongie Lake. It didn't even enter our heads to leave the van at Innamincka and camp in a tent at Coongie because the road was too rough. We did notice a bunch of vans parked up on the clay pan at Innamincka though and wondered if it was a Used Van Lot. We took our home comforts with us.
What is a comforting thought though is that when you travel those bulldust roads and pull up by a waterhole or on a clay pan for the night.....you've just towed your nights accommodation and home comforts over some of the worst bulldust...so bad that you lose sight of your van in the rear view mirrors at times...and when at days end, you open the door and go inside there is not a speck of dust to be seen.
We have family travelling the Red Centre right now in their new "Off Road" Van and are dismayed by the dust clean up every time they stop....Wouldn't do us to have bulldust on the pillow.
That's why we love our
Bushtracker....and as for Steve, well you either Love him or you Hate him or you learn to work around him.....either way he does have the credit of building the best bar none Off Road Van in this country and we would certainly have another
Bushtracker.
2 Years ago when our
Bushtracker was 4 years old, we were camped by a waterhole in S.W Queensland and we had a problem with out Battery Charger. We were able to access e-mail via Next G on our laptop so that night I sent off an e-mail to Steve. sales@
bushtracker.com. I had a reply that same night from Steve himself and one of his staff rang us the next morning to assist us with our enquiry.
In our experience, the after sales service is electric and our van wasn't in warranty.
Last year after our gruelling 4000k's of corrugations and bulldust travel we e-mailed Steve with a "Thank You for designing and building the Best Off Road Van". After all that punishment we had lost a machined screw from the griller door and a cabinet door hinge had a crack in it. Far from the usual major breakages from other van makes.
Steve's response was to post us a couple of replacement screws and 2 new hinges free of charge. He may be hard to take for some, but under neath it all he does care about the ownership experiences of each
Bushtracker out there.
So for after sales service, our experience has been first class and in these uncertain times of economic stablilty that has seen Boroma and Roadstar shut their doors and cease trading.....We have the peace of mind knowing that
Bushtracker is only an e-mail or phone call away should we need it.
Hope this helps
Cheers
Rick & Julie
AnswerID:
578051