Membership Renewal Advice

Submitted: Friday, Jun 28, 2013 at 00:52
ThreadID: 128808 Views:1837 Replies:5 FollowUps:0
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I went to log on and enter the members forum only to be advised that my membership had expired. Has the group stopped sending out renewal advice as I haven't received any notification.
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Reply By: Just Croozin - Friday, Jun 28, 2013 at 01:49

Friday, Jun 28, 2013 at 01:49
Hi Russell,

I will ask Edwina, our Bookkeeper, to investigate and advise you accordingly.

Cheers
Dianne
Treasurer.
Brian & Dianne
Just Croozin

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AnswerID: 586057

Reply By: Shortcuts - Friday, Jun 28, 2013 at 20:05

Friday, Jun 28, 2013 at 20:05
We never received a reminder either as we have previously but as I was aware that our membership was due I have paid it but the site keeps telling us our membership has expired even though we paid before the expirey date.

Cheers Shortcuts
AnswerID: 586058

Reply By: Noosa Fox - Saturday, Jun 29, 2013 at 02:49

Saturday, Jun 29, 2013 at 02:49
The site was set up to send an automated renewal reminder at 60, 30 and then 10 days before the renewal date and then on the date of expiry if the book keeper hasn't entered the details and extended the date by a further year then the system automatically changed the status to un-financial.

Maybe when the web site gets an update they might be able to automatically have the expiry date extended if it is paid on line through the BOG Shop.

Also the book keeper, treasurer and secretary used to get copies of the automated notices and the payments that are made so that any of them could update the expiry.

If you are having problems with not receiving the notices or not being changed to financial send a message to the Managers Forum by clicking on the box at the bottom of the message text area.

Brian
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AnswerID: 586059

Reply By: Just Croozin - Saturday, Jun 29, 2013 at 21:26

Saturday, Jun 29, 2013 at 21:26
Hi Roundie & Shortcuts,

Have checked the Manage Members/Renewal Notices and can confirm neither of you have received any Membership Renewals - I have requested our Website Guru to investigate.

Will email you both when I receive the outcome.

Cheers

Dianne
Treasurer.
Brian & Dianne
Just Croozin

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AnswerID: 586060

Reply By: Oldfella - Thursday, Aug 29, 2013 at 01:02

Thursday, Aug 29, 2013 at 01:02
It's been a week now since I renewd our membership & we still can't access the site,what am I doing wrong?
Regards
Graham & Anne
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AnswerID: 586061

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